Measure your support pilot
Measure each case, from opening Help to resolving the user's problem. Check whether users get useful answers.
Record the starting point
Record results from your current support tool. Separate wallet problems, pending transactions and product questions.
Keep the same team hours and case categories during the pilot. Count real cases, waiting cases and time spent asking for missing details.
Record incidents separately. Include unresolved cases in the results.
Follow the case
Count users who open Help, send a question and verify a wallet when asked. Record why wallet checks fail.
Measure the AI's answer separately from a person's answer. Do not count automatic greetings as answers.
| Measure | What to record |
|---|---|
| Ready cases | Share of cases with a wallet and a checked transaction. |
| AI-resolved cases | Share of resolved cases that the AI answered. |
| Reopens | Cases reopened within 7 days. |
| User feedback | The Yes rate for Did this solve it? |
| Team response | Time from the user's question to the next reply from a person. |
Ask the user whether the answer solved their problem. A closed case does not prove that the problem is solved.
Transaction checks
In testingand
AI answers and drafts
In testingsupport these checks.
Check privacy
Use separate test accounts to check that one user cannot open another's case. Remove a person's team access while their case is open.
Check that old pages and file links stop working. Notes your team adds must stay out of user exports.
Never share a private key or recovery phrase.
Read the security guide and the inbox guide with your team.
Decide from the results
Agree what to measure before the pilot starts. Record the sample size, missing responses and changes in team hours or case categories.
Your first 3 eligible resolved cases are free. Then $8 per resolved case, $4 after 100 in a month. Pay only for resolved cases with a transaction check, a verified wallet, or an AI answer. No seats.
A case your AI agent resolves costs the same as one your team resolves.
The fee for a case your team resolves is a software fee.
Resolved cases use your prepaid stablecoin balance.
Custom pricing for bigger teams. Talk to us.
Reviewed founding credit In testing can cover more resolved cases. Read Pricing for the price and credit rules.
In testing means the feature is built and not yet open to every workspace. See availability.
Sources
- Templ, Team inbox, checked 2026-09-30.
- Templ, Security, checked 2026-09-30.
- Templ, Pricing, checked 2026-09-30.