# Templ Blog

[Support inside crypto apps.](https://blog.usetempl.com)
Templ puts private support inside EVM and Solana apps.
Your team sees the details users share and transaction checks when available.
Your AI agent answers repeat questions when enabled. Your team answers the rest.
[You pay per resolved case. First 3 free.](https://docs.usetempl.com/pricing/resolved-cases#when-a-case-is-billed)

Users choose which details to share. Templ checks shared transactions where checks are available.
Users can ask without signing in when their manager allows guests.
Connect your AI agent. Your team chooses when it answers or drafts.

## Guides

- [How a case arrives ready to answer](https://blog.usetempl.com/case-arrives-ready) (2026-09-30): Follow an example failed swap from Help to a resolved case. See the wallet label, app details, transaction check and team reply.
- [Choosing support software for a crypto app](https://blog.usetempl.com/choose-crypto-support-software) (2026-09-30): Compare support tools with the same case, wallet proof, transaction evidence and billing rules. Test privacy, AI review and human handoff.
- [A connected wallet is not proof](https://blog.usetempl.com/connected-wallet-is-not-proof) (2026-09-30): A connected wallet shares an address. Learn what signing in proves, how Templ labels wallets and why you must read every signature.
- [Fake crypto support: where users should ask](https://blog.usetempl.com/fake-crypto-support) (2026-09-30): Give users a clear place to ask for help. Check fake messages, bots and sites, then review Discord cases and in-app support fairly.
- [Install support with one prompt: what changes](https://blog.usetempl.com/install-support-with-one-prompt) (2026-09-30): Review what the Templ install prompt adds to your app. Approve the site, test Help beside a failure and learn how to remove it.
- [Pay per resolved case: how Templ counts](https://blog.usetempl.com/pay-per-resolved-case) (2026-09-30): See when a case is resolved, billable and final. Follow AI, team, reopened and test cases, then compare the billing units.
- [Check a failed or missing transaction](https://blog.usetempl.com/solana-transaction-failed) (2026-09-30): Check failed or missing transactions on EVM networks and Solana. Read explorer results and send safe details to the app team.
- [What a transaction check can and can't tell you](https://blog.usetempl.com/what-a-transaction-check-tells-you) (2026-09-30): Read pending, failed and successful transactions without guessing. See what chain evidence supports and what your team still needs to ask.
- [Measure your support pilot](https://blog.usetempl.com/measure-your-support-pilot) (2026-09-24): Measure what users share, how long your team takes to answer and whether the answer helps. Keep privacy and unresolved cases in view.